Médecins Sans Frontières: Intercultural Mediator Farsi, Lesbos
Job Title: Intercultural Mediator Farsi
Report to: Health Promoter / Intercultural Mediator Manager
Location: Lesbos
Duration: Open ended contract / Full Time Position
MSF MISSION
Médecins Sans Frontières (MSF) is an international independent medical-humanitarian organization, which offers assistance to populations in distress, to victims of natural or human-made disasters and to victims of armed conflict, without discrimination and irrespective of ethnicity, religion, creed or political affiliation. MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such, MSF is by choice an association. Each individual working with MSF does it out of conviction and is ready to uphold the values and principles of the organization.
MSF in Greece provides humanitarian and medical assistance to the refugee and migrant populations fleeing conflict and other precarious situations in their home countries.
We are a non-profit, self-governed, member-based organization.
POSITION OBJECTIVES
Supporting the communication and interaction between beneficiaries (migrants and refugees) and care providers in the host country, through addressing consequences of language barriers, socio-cultural differences and discrimination, following MSF protocols and procedures, to improve access to quality health care and other relevant services and providing MSF with an understanding of local socio-cultural determinants.
Responsibilities of the Position
- Providing quality and culturally sensitive interpretation between the care providers and the patient (trialogue) in his/her mother tongue (source language / target language), Supporting intercultural awareness, sensitiveness and clear communication between the parties.
- Assisting care providers and patients in addressing negative consequences of socio-cultural differences, to support the therapeutic/social intervention through sharing with the care providers relevant aspects of the cultural background of the patient, acting as a cultural broker; Identifying and reporting barriers impairing fairness and equality in access to services.
- Accompanying and following up beneficiaries to referrals (health and social care facilities) as needed.
- Participating in case management meetings & medical meetings on ad hoc basis.
- Together with relevant project team members, providing information to beneficiaries on the use of the health care system and other support services (shelter, food, transport, legal support) provided by MSF and other actors, with the aim to favor empowerment and autonomy of beneficiaries in “navigating” the hosts societies.
- Ensuring quality linguistic and intercultural interpretation during the collection of testimonies for advocacy/ communication purposes.
- Supporting administration of assessments/ surveys when needed.
- Reporting all important information expressed by the beneficiaries and the communities, ensuring confidentiality at all times.
- Participate in case management meetings and medical meetings on ad hoc basis.
- Supporting media reviews and content creation for communication.
- When requested supporting other MSF activities (HP activities, NFI distribution, crowd control, etc.)
- Be flexible and adapt to changes; undertake other tasks or responsibilities according to the needs of the project, changes of activities, upon request of the line manager.
Selection Criteria
- Essential secondary education. Desirable degree in social sciences, social communication or teaching. Training in interpretation or intercultural mediation is an asset
- Minimum 2 years of previous experience in similar position, preferably in provision of medical services and/or with NGOs. Desirable previous experience in migration/refugee contexts.
- Excellent command of Farsi/Dari and English, oral and written. Knowledge of other languages is an asset (Arabic, French).
Competencies
- Cross Cultural awareness and flexibility
- Analytical Thinking
- Organizational and communication skills
- Stress Management
- Results and Quality Orientation
- Service Orientation
- Teamwork and Cooperation
Post Conditions
- Annual Gross salary based on MSF Salary Grid
- Private health insurance
- Full time position
At Médecins sans Frontières (MSF), we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. Our diversity fuels our innovation and connects us closer to our beneficiaries and the communities in which we work. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, ethnicities, religions, beliefs, and ability status and all other diversity characteristic.
To apply
Please send your CV and a motivation letter in English quoting reference code “ICM Farsi Lesbos” in the subject line of the e-mail at: [To send your CV please click here.]
Closing date: 11/09/2023
All applications will be treated in strictest confidentiality.
Only shortlisted candidates will be contacted
The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your data will be treated confidentially. Only people part of the recruitment process have access to your data. MSF does not sell your data under any circumstances. If you have any questions or requests, you can contact [mission HR contact].
