PepsiCo: IT Field Analyst (outsourced)

Job Description


About PepsiCo

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes Lay’s, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo’s product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people. For more information, visit

Building a more sustainable food system is critical for the health of our communities and the planet we all share. Take a look at the latest efforts by PepsiCo to fight climate change, protect natural resources, and more:

Why PepsiCo Hellas?

PepsiCo Hellas currently employs around 1000 people at its 2 sites, including our headquarters in Athens. With well-known strong brands such as Pepsi, Lay’s, Quaker and Lipton, we are constantly ranked in the Top 3 Employers in the Country. We pride ourselves on being a great place to work and were rewarded for the the 7th time with the Top Employer certification Greece and Europe. Joining PepsiCo means joining a dedicated team where innovation and forward thinking are encouraged.

We are an equal opportunity employer, and we value diversity and inclusivity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or maternity, marital/civil partnerships, religion or belief, sex or sexual orientation, gender or gender reassignment, disability or race including color, nationality, ethnic or national origin. Please also visit for more information on what we do in practice to embrace diversity and inclusivity in the working surroundings and in society.Responsibilities

Role Description

The main objective of this role is to provide onsite support to users, infrastructure, and local operations. The role manages local IT asset and inventory, plans for refresh cycles; role addresses end user tickets and provides resolution where needed per end user expectations and communicates various notifications.

Provides second level support based on incidents and support request from Service Desk, requested by customers, in a timely manner and according to agreed standards, procedures and KPIs. Maintain desktops, laptops, printers, tablet, desk phone , handhelds, mobile phones and peripheral equipment.


  • Provides full-cycle technical support of IT equipment (as a smart hands): acceptance from the supplier, commissioning, delivery to users, repair through authorized service centers, utilization.
  • Represents of IT Operations on a site, manages regional specific Field Service operations (i.e. walk-in, ticket logging, trouble-shouting, support, reporting, customer satisfaction, major incident resolution).
  • Initiates OS and equipment refreshes per approved cycles.
  • Perform stocktaking activities, coordinate overall IT asset accounting (equipment receipt, issuing, internal transfer, disposals, utilization, etc.)
  • Smartphones purchase with mobile phone provider tools , phones provisioning , manage stock and warranty RMA for Smartphones and support for 150 Tablets\HHC, manage and control packages on mobile phones.


Key Skills/Experience Required

  • Good understanding of IT infrastructure, End User Computing, PC, Security Tools, Smartphones, Compute, Network infrastructure
  • Be a result-driven, communicative person who can work independent / remotely from a manager.
  • Strong teamwork, customer oriented
  • Supplier management experience (Basic level)
  • Effectively prioritize and execute tasks in a high-pressure environment
  • Process orientated mindset – experience with ServiceNow, toolset (or similar) is an asset.
  • Ability to translate and present complex technical information/solutions into end-user language
  • Experience working within an international organization
  • Team player

Educational Background

  • Ideally educated to degree level or equivalent standard (IT preferable)
  • B2 – Intermediate Level English (communication skills) mandatory – high level preferred
  • Certification in ITIL Foundations preferred
  • Certification in Networks would be considered as a plus
  • Driver’s license – preferred