Technical & Quality Coordinator, Nespresso

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers’ own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit


Reimagine what coffee can be. Reimagine what you can become. Let’s grow together
At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscape for the better. Exceptional customer experience is what we aspire to offer, and we can only do so by caring for one another, our suppliers, the farmers, and the communities we work with. We Inspire, we Care, we Act, and we iNnovate are the four behaviors that reflect who we are and how we interact with one another and with the world around us. We live a culture that is built on the principal belief that individually and collectively we can. What about you? Join the Nespresso team! And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.


Nespresso Head Office, Athens, Greece
Reporting to: Technical & Quality Manager
Time of contract: permanent

The main target of this role is to ensure the effective implementation on the Nestlé Quality Management System and coordinate compliance with the Complaints Management System (CMS), Nestlé Quality Management System (NQMS) requirements and Food Safety Management System (FSMS) requirements and other applicable instructions and standards (legal requirements and Nestlé GI’s). Also to support with the after sales experience at local and regional level.


• Support with the effective management of NQMS Systems (ISO 9001, 14001, 45001) delivering a sustainable high service level and alignment with Nespresso front – offices and external partners, in order to pursuit zero defect as the essential base for maintaing consumer trust and performance 

• Participate in internal and external audits – assesments for region (Distribution Centers, BTQs, POs, audits by Certified Bodies, audit to packaging suppliers) to ensure compliance with NQMS Standars

• Act as trainer on specific Safety Health & Environment aspects across the region

• Responsible for monthly Safety and Environment Leading KPIs reporting appropriately

• Assure Regulatory support (labelling and LTDF’s) for NN Market product and local departments for all regions

• Handle the day-to-day activities and communication to ensure best in class After Sales experience, by connecting with relevant teams appropriately

• Support with the conduction of audits for all regions in After Sales Centers

• Support on Safety and Quality in After Sales for all regions


• University graduate (engineering background is preferrable)
• 2 – 3 years Food Safety and/or SHE professional background including HACCP, ISO 45001, ISO 9001, ISO 14001 knowledge is highly desirable
• Certified internal auditor would be considered as advantage                          
• Experience in operations is recommended
• Experience with project and audit teams
• Experience in training and learning methodologies / tools
• English fluency is essential
• Strong project management & time management capabilities along with analytical thinking approach 
• Good communication skills


•    Join the leading Food & Beverages company in the world with more than 83bio CHF sales
•    Be part of a fast-growing organization expanding locally and internationally
•    Engage with our dynamic and innovative people from all over the world and join exciting local or international projects and assignments
•    Enjoy the wide range of Nestlé benefits such as comprehensive Pension, Health Care & Life Insurance programs, increased Parental leaves, special access to Nespresso Club benefits, Baby Support plan & Pet Support plan

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we’ll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at

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