IT Support Engineer – Σπάτα/Αττική – Aegean Airlines

Division: IT

Department: Information Technology 

Location: Spata, Greece
Type of Employment: Full-time

Deadline: 20/11/2022



About the role

There is currently a job opening “IT Support Engineer”, in the Information Technology Department. As an IT Support Engineer, you will be responsible to interact with end-users, addressing and tracking issues, providing the first line of support. You are a perfect match, if you are eager to provide great support experience, owning, troubleshooting and solving technical issues, showing collaboration and transparency within the team.


What you will do:

  • Ensure that the network infrastructure is running properly
  • Install and configure new hardware and software
  • Monitor IT helpdesk, by controlling of service requests and incidents through Jira Service desk
  • Participate in configuration of the network and systems devices
  • Provide support to end users in accordance with SLAs concerning software applications and hardware
  • Be responsible for the administration of MS Windows and mobile technologies (IOS/android/windows)
  • Monitor network infrastructure through Network management tool


You fit, if you cover the following requirements:

  • University degree in Computer Science, field Information Technology or another related
  • 3+ years of experience as an IT support engineer
  • Good knowledge of networks and telecommunications
  • Fluency in oral and written Greek and English
  • Strong knowledge in MS Office applications
  • Microsoft SCCM knowledge will be considered an asset
  • Jira Service Desk administration knowledge will be considered an asset


And you have competence in:

  • Communicating effectively in a structured manner, with all stakeholders
  • Demonstrating positive attitude with a collaborative approach
  • Attention to detail
  • Working under pressure, managing changing priorities and meeting deadlines
  • Organization and time management
  • Handling confidential information by demonstrating high sense of professionalism 


If you pursue your career journey with AEGEAN, on top of a challenging job, we offer:

  • A working environment where you feel valued and appreciated
  • Excellent career and development opportunities within the organization
  • Flight tickets
  • Private health insurance scheme

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