Personal Shopper Coordinator – Instashop
Quality Assurance – Greece, GR – Full time – 759
InstaShop, headquartered in Dubai, is the leading online marketplace for supermarkets, pharmacies, pet shops & other businesses in the Middle East. With a young & motivated team & an office resembling the ones of startups in San Francisco, InstaShop is the right company for individuals passionate about adding value within a fast-growing technology company.
The Personal Shopper Coordinator is one of the most impactful roles at InstaShop and we take great pride in the quality of team members that hold this role. The Personal Shopper Coordinator will be responsible for handling, monitoring, and reporting the on-ground operations to ensure that the store-level functions are carried out seamlessly.
“Looking beyond customer satisfaction”
Primary responsibilities
- Handle and manage the daily on-ground operations to ensure smooth functioning
- Develop and implement effective accounting processes
- Conduct regular store visits to ensure team member compliance to effective process workflows
- Ensure the store level complaints are managed effectively and immediately
- Liaise with the Business Development Department to ensure the growth of the team as well as the business
- Prepare store schedules and keep an accurate record of the schedules
Requirements
- Proven work experience in customer service
- Excellent written, and verbal communication skills in English
- Strong communication, organization skills and time management skills
- Excellent ability to be detail-oriented
- Ability to function effectively in a dynamic, fast-paced environment by working collaboratively with other departments and third parties
- Strong ability to multitask
- Business or related bachelors/masters preferred
- Vehicle owner
Reports to: VP – QA | POS | Software Compliance
