Guest Relations Manager – Αθήνα – Brown Hotels
BROWN HOTELS GREECE
Brown Hotels Collection is developing around the world, launching a collection of brand-new urban & resort hotels in desirable destinations in Israel (Tel Aviv, Jerusalem and Eilat), Greece (Athens, Thessaloniki, Corinthia, Sounio), Cyprus, Germany, the UK, and more.
As our team is constantly growing in Greece, we are seeking for talented Guest Relations Manager who will fit the following description:
Guest Relations Manager
(Ref: GRMB)
Duties and responsibilities
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
- Expect and react promptly to guests’ requirements and inquires
- Actively listen and resolve guests’ complaints
- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
- Coordinate and manage communication between guests and staff
- Promote all amenities, conveniences and programs offered
- Examine activities logbook, assign tasks appropriately and implement control schedule daily
Requirements
- BS degree in hospitality management, business administration or related field
- Proven working experience as guest relations manager
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques
- Familiarity and interest in hospitality industry’s latest trends
- Excellent problem resolution skills along with outstanding communication and active listening skills
- Highly responsible and reliable with a professional presentation
- Proficiency in English, multilingualism will be considered an asset
Jump into our world! If you are a passionate hospitality expert who wants to be a part of an exceptional working experience on energetic Hospitality scene then a detailed CV with a recent photo should be sent to BROWN HOTELS – Human Resources Department. All applications will be treated in strict confidentiality.
Brown Hotels is an international design hotel collection, with hotels located in Tel Aviv, Jerusalem, Athens, and Croatia, with new hotels opening soon around the world. Our properties are rooted in devotion to service, design, innovation, style, and authenticity. They evolved out of the desire to create dwellings that not only show travelers the real culture and creativity of the city’s youthful population, but also expand the nightlife and neighborhood joints for the locals. We strive to make each of our hotels unique, independent, and imbued with a true sense of place. We take pride in being recommended by the world’s leading international lifestyle, design, and travel publications such as Vogue, Times, wallpaper, Travel and Leisure, Conde Nast Traveler, National Geographic, NY Times and more. www.brownhotels.com
IMPORTANT INFORMATION: We declare that for the protection of your personal data, Brown Hotels will never ask you to send your personal documents such as ID number, Passport, Working permit, Bank Account number and Credit Card number since any deposit will not be required.
