SMS Community Engagement Assistant – Βόρεια Ελλάδα-  “Arbeiter-Samariter-Bund Deutschland (ASB)

Job Title: SMS Community Engagement Assistant

Department: SMS – Program

Location: Epirus (Roving)

Salary: L3; S1-S7

Period: 01/07/2022 – 30/09/2022 (with possibility of extension)

1. Background/ASB Summary:

ASB Germany

The “Arbeiter-Samariter-Bund Deutschland (ASB)” is a German aid and welfare organization with more than 300 branches at national, regional, district and municipal level all over Germany. More than 1.2 million members provide a broad social basis for our organization and more than 20,000 employees as well as over 17,000 volunteers form part of the ASB ensuring a high level of quality in areas such as rescue services, civil protection, and social services. Since its foundation in 1888, the ASB has acted as a politically and denominationally independent association ensuring a high level of continuity and reliability.

ASB Foreign Aid

ASB Foreign Aid Department provides both direct emergency relief to people hit by man-made or natural disasters and longer-term rehabilitation measures designed to promote recovery and to rapidly help restore the livelihood of refugees, internally displaced persons, and other vulnerable people. ASB currently has a portfolio of more than 50 relief, rehabilitation, development and DRR projects in countries like Niger, Nicaragua, Serbia, Bosnia and Herzegovina, Indonesia, Nepal, Haiti, Georgia, Ukraine, Iraq, and Greece.

ASB Greece

ASB started its activities in Greece in March 2016, focusing on the provision of Humanitarian Aid to refugees/migrants. In 2017 ASB Greece built the technical facilities and shelters for the Diavata camp. Since 2018, ASB Greece has provided support at five accommodation sites in the Epirus Region (Katsikas, Filippiada, Konitsa (closed in 2018), Doliana (closed in 2021) and Ag. Eleni). In 2019, ASB with the funding of the Directorate – General for Migration and Home Affairs of the European Union (DG HOME) and in coordination with IOM implemented the “Improving the Greek Reception System Through Site Management Support and Targeted Interventions in Long – Term Accommodation Sites” project. The project focused on Site Management Support (SMS) services and includes Protection and Non-Formal Education. In 2020/21 ASB with the funding of DG HOME and in coordination with IOM implemented the Program “Supporting the Greek Authorities in Managing the National Reception System for Asylum Seekers and Vulnerable Migrants (SMS)”. The project “Supporting the Greek Authorities in Managing the National Reception System for Asylum Seekers and Vulnerable Migrants (SMS)” came to an end on the 31st December 2021. As of January 2022, ASB with the funding of DG HOME and in coordination with IOM is implementing the Program “Harmonizing Protection Practices in Greece (HARP)”. Maintenance, security and cleaning services have been taken over by the Greek state while ASB in cooperation with IOM is making efforts to cover current gaps in service provision and will continue to do so until full handover of all services is completed. In addition to this, as of October 1st 2021, ASB with the support of UNICEF and in cooperation with DRC is implementing the program All Children in Education. The ASB country office is based in Thessaloniki, while the Epirus regional office is in Ioannina

2. Job Overview/Summary:

As SMS-actor at these sites, ASB is responsible for the SMS Activities at the different sites.

Overall management and supervision are provided by the SMS Manager who is acting as the technical line manager of the SMS teams in North Greece.

The SMS Community Engagement Assistant under the supervision of the SMS Assistant Manager will be responsible for establishing the correct channels of communication, identify strong stories within the communities and ensure, that the learning from projects is captured and that the project works collaboratively to share and apply this learning for the benefit of the community, the organisation, and the donor.

General Tasks and Responsibilities:

S/he is not based necessarily at a specific ASB site rather than appointed where needed.

The SMS Community Engagement Assistant is responsible for supporting the relevant Greek authorities at the site in the day-to-day management and coordinating the implementation of ASB’s activities in the site, including shelter, NFIs and food distribution, communication with communities and protection.

  • Conducting daily community support and engagement activities for beneficiaries with a special focus in the ASB sites.
  • Community Engagement requires ASB to work closely with beneficiaries at community level.
  • S/he designs, implements, facilitates, and monitors all community engagement activities and committees within a CBP approach with the aim to promote social inclusion and diversity.
  • S/he must ensure, in collaboration with MEAL, that the learning from projects is captured and that the project works collaboratively to share and apply this learning for the benefit of the community, the organization and the donor, ensuring respect and completion of all relevant ASB documentation as per the project’s requirements.
  • Engaging communities in decision-making, through structured community meetings, AGD (Age, Gender, Diversity) and FGDs that guarantee inclusion, participation, and representation.
  • Ensuring community engagement and communications are in line with ASB and donor standards.
  • Designing and implementing community engagement events, ensuring that the appropriate facilitators, technical staff, other actors are in attendance and if appropriate facilitate group discussions.
  • Supporting Helpdesk Activities.
  • Supporting other SMS activities assigned by the SMS Field Staff per site.


  • During his/her work, uphold all relevant ASB standards, codes of conduct, and humanitarian principles;
  • Act in a way that is sensitive to gender, protection, the environment and other important cross-cutting concerns;
  • Fully comply with the ASB safety and security procedures

This job description is not an exhaustive list of the skills, effort, duties, and responsibilities associated with position. All staff of ASB is expected to be flexible and contribute constructively towards achieving the goals of ASB in Greece.

Reports to:

SMS Field Team Leader, SMS Assistant Manager

Staff Management:

a. Directly: None.

b. Indirectly: None


c. Head of Office (Ioannina)

d. Protection Dep.

e. M&E Dep.

f. ACE Dep.

g. Communication Dep.

h. Logistics & Procurement Dep.

i. Finance Dep.

j. Skills Development and Employability Support Dep.


  • Bachelor in Social Sciences, Public Relations, or Teaching would be an asset. If the candidate doesn’t have the desired educational background, but has the desired practical experience needed, s/he can still apply.
  • Ability to adapt in the working environment and be innovative with his/her work.
  • Greek National, or legally allowed to work in Greece;
  • Minimum three (3) years of professional work experience, with at least one (1) year of experience working with migrants in Greece or in other refugee and mixed migration contexts;
  • Excellent interpersonal and teamwork skills, flexible and wide understanding of the community’s needs;
  • Good interpersonal and networking skills.
  • Strong knowledge of the humanitarian principles;
  • Spoken and written fluency Greek and English, other languages would be an asset;
  • Patience, a ‘can-do’ mentality and a good sense of humour;
  • Sensitivity to the needs and priorities of different sectors of the community;
  • Problem-solving abilities;
  • Ability to adapt in the working environment and be innovative with his/her work.
  • Literacy, numeracy, IT and record keeping skills;
  • Ability to work independently and efficiently.
  • Creativity and capacity to produce would be highly appreciated.
  • Patience, a ‘can-do’ mentality and a good sense of humour;
  • Valid driving licence.

Openness to accept ASB’s Greece working values, such as:

1. Open, Honest and Professional Relationships

2. On time, Open and clear horizontally and vertically communication

3. Transparency

4. Integrity

5. Positive Teamwork

6. Productive attitude to excellence

7. Recognition and rewarding

8. Pride for the Humanitarian Orientation

9. Willingness for the extra mile

10. Collaboration for professional evolution, training, and learning


  • Standard twenty-four days of paid leave per year (plus seniority legal additions);
  • Extra private life and accident insurance;
  • Relocation accommodation bonus, 7 days if applicable to the position;
  • Organizational phone, with monthly credit; if applicable to the position

Base of Position:Epirus, Greece

How to apply:

All interested parties are requested to submit their CV and Cover Letter in English to the following address: clearly stating “CEA/IOA” in the subject field.

The deadline for application submission is June 26th, 2022, at 23:59 hrs. Kindly note that if a suitable candidate is identified, the vacancy will be closed sooner than the deadline.

By applying to this Job Advertisement, the applicant concedes that ASB Greece will manage any data provided by her/ him until the end of this process and only.

If the applicant wishes for the data to be kept for a period of 6 months, in order to be included in other similar recruitment process, should be clearly stated in the application email by copying the exact following:

“I concede and allow ASB Greece to keep the documents/ files and data included in them, for a period of 6 months, starting from the date of dispatch, and in order to be used only for the purpose of further recruitment that I might be suitable. I have the right to recall this consent at any point, by sending a written application in the form of email to ”.

Πηγή :

Καταληκτική ημερομηνία αιτήσεων : 26/06/2022