Associate, Enterprise Records & Information Management – Pfizer

Περιγραφή Θέσης


  • Communicate with Enterprise Records & Information Management (eRIM) vendor partners to support records-related inquiries.
  • Act as point of escalation for eRIM records storage vendor issues or concerns and provide decisions based on Pfizer’s best interest and requirements.
  • Monitor progress and provide solutions on all open company record inquiries across all records storage centers.
  • Maintain and promote ‘archive ready’ standards which determine the minimum metadata required for records of all media types prior to archive.
  • Track and provide metrics on eRIM services to ensure complete and proper handling of requests.
  • Monitor and ensure adherence to internal procedures and processes for managing Pfizer Company Records.
  • Maintain accurate and up to date process documentation and perform quality reviews of work based on documented procedures and processes, including vendor inventories for physical records.
  • Monitor eRIM mailbox to address inquiries and questions from Pfizer business lines and provide solutions to the customer.
  • Act as first point of contact for records-related requests from Pfizer business lines.
  • Prioritize work, set expectations and execute within timelines to ensure litigation, audit, and business-as-usual needs are met.
  • Propose process and/or solution enhancements as needed to meet business needs.
  • Provide records management guidance, training, support and decisions to colleagues across the enterprise and to vendors as needed to support eRIM’s service offerings.
  • Provide independent support to site/business line and/or eRIM related special projects as needed.
  • Build and maintain strong partnerships with key stakeholders, users, and vendors to increase understanding of business needs.


  • Bachelor’s degree required.
  • Minimum of 1-3 years’ experience, experience working for a pharmaceutical company preferred.
  • English language proficiency required.
  • Proficiency in Microsoft Office required.
  • Demonstrated capability to work independently and collaboratively; communicate effectively; make informed decisions, apply organizational skills and attention to detail, embrace diversity; and build business partnerships to deliver results.
  • Demonstrated ability and understanding of the importance with handling sensitive information, e.g., HR/Legal records
  • Demonstrated knowledge of pharmaceutical and record related regulations, both US and external to US
  • Demonstrated understanding of the Drug Development Lifecycle and its associated records.

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