Associate, Enterprise Records & Information Management – Pfizer
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Περιγραφή Θέσης
ROLE RESPONSIBILITIES
- Communicate with Enterprise Records & Information Management (eRIM) vendor partners to support records-related inquiries.
- Act as point of escalation for eRIM records storage vendor issues or concerns and provide decisions based on Pfizer’s best interest and requirements.
- Monitor progress and provide solutions on all open company record inquiries across all records storage centers.
- Maintain and promote ‘archive ready’ standards which determine the minimum metadata required for records of all media types prior to archive.
- Track and provide metrics on eRIM services to ensure complete and proper handling of requests.
- Monitor and ensure adherence to internal procedures and processes for managing Pfizer Company Records.
- Maintain accurate and up to date process documentation and perform quality reviews of work based on documented procedures and processes, including vendor inventories for physical records.
- Monitor eRIM mailbox to address inquiries and questions from Pfizer business lines and provide solutions to the customer.
- Act as first point of contact for records-related requests from Pfizer business lines.
- Prioritize work, set expectations and execute within timelines to ensure litigation, audit, and business-as-usual needs are met.
- Propose process and/or solution enhancements as needed to meet business needs.
- Provide records management guidance, training, support and decisions to colleagues across the enterprise and to vendors as needed to support eRIM’s service offerings.
- Provide independent support to site/business line and/or eRIM related special projects as needed.
- Build and maintain strong partnerships with key stakeholders, users, and vendors to increase understanding of business needs.
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BASIC QUALIFICATIONS
- Bachelor’s degree required.
- Minimum of 1-3 years’ experience, experience working for a pharmaceutical company preferred.
- English language proficiency required.
- Proficiency in Microsoft Office required.
- Demonstrated capability to work independently and collaboratively; communicate effectively; make informed decisions, apply organizational skills and attention to detail, embrace diversity; and build business partnerships to deliver results.
- Demonstrated ability and understanding of the importance with handling sensitive information, e.g., HR/Legal records
- Demonstrated knowledge of pharmaceutical and record related regulations, both US and external to US
- Demonstrated understanding of the Drug Development Lifecycle and its associated records.
